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Ngo, M. (2012). Cyber Counselling in Singapore.


The present study examined youths’ cyber trends, their receptivity towards online counselling, and the experiences of youths who engaged in online counselling. A total of 1133 students (49.0% males; 46.9% females) aged 9 to 30 completed a paper-and-pen survey, and another 12 respondents participated in interviews via an online counselling portal. Survey findings indicated that the Internet is prevalent among the younger generation. About 40.3% of them were open to counselling via online chat, with primary school students reporting the highest receptivity. Online interviews revealed that youths sought online counselling for privacy and the less- threatening environment. These findings suggest that the Internet can become a potential medium to increase youths’ accessibility to professional help. Recommendations for enhancing online counselling services were discussed.

This study was funded by the National Youth Council.

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